Esha | SaaS Healthcare redesign

Healthcare Simplified

Live

Redefining Efficiency:
Streamlining Healthcare Compliance & Task Management for a SaaS product.

Project Overview

CONTEXT

Aimed to enhance the usability and accessibility of two healthcare SaaS products by refining its navigation, information architecture, and overall user experience.

The existing prototype presented usability challenges, making it difficult for users to efficiently complete tasks. The redesign focused on streamlining workflows, improving accessibility, and creating a more intuitive interface to support both user needs and business goals.

Role

Collaboration

Timeline

Tools

Product Designer & Researcher

Competitve Analysis
Ideation + IA Redesign
UI + Interaction Design
Usability Testing

Design Team
Development Team
Stakeholders

08 Weeks
Sept - Nov 2024

Figma
Miro
Canva

MY CLIENT

JustCQ Inc. is a technology-driven company that streamlines business operations and improve organizational workflows. With a focus on compliance and clinical quality management, its products help businesses operate more efficiently.

For this project, the objective was to refine two existing products, enhancing their scalability and usability to support a broader client base in the future.

PROJECT ACHIEVEMENTS

Simplified navigation expected to reduce average task completion time

Accessibility improvements likely to enhance compliance with WCAG standards

Redesigned information architecture projected to lower user drop-off rates

in key workflows

Problem Statement

Why was the redesign required?

Early conversations with the Product Manager revealed that users were frequently getting stuck or confused while navigating the platform.

What challenges did the products face?

Poor information hierarchy made critical actions hard to find.

Cluttered layouts and inefficient task flows were increasing drop-offs and errors.

Lack of clear progress tracking and cognitive overload reduced efficiency and motivation.

I conducted a heuristic evaluation and cognitive walkthrough of the existing product prototypes, to validate and expand on the issues.

This helped pinpoint UX breakdowns such as poor information hierarchy, cluttered layouts, and inefficient workflows, particularly within the audit process, making a strong case for a complete redesign.

The problems that I identified were:

Unintuitive Navigation

Lengthy Task

Flows

Cluttered Interfaces

Inconsistent Experience

Users struggled to locate features quickly, reducing efficiency and increasing friction.

High click-to-action ratios resulted in frustration and longer completion times.

Overloaded screens with scattered information overwhelmed users and reduced engagement.

UI inconsistencies led to confusion and a lack of trust in the system.

The solutions that I came up with were:

RECOGNITION RATHER THAN RECALL

Streamlined Navigation Design

Optimized Task Flows

Simplified Screen Layouts

Consisten and Responsive Interface

Grouped related features into intuitive categories and applied a clear visual hierarchy to guide users effortlessly through the platform.

Reduced unnecessary clicks by introducing direct CTA buttons and predictive search for faster access to frequently used functions.

Adopted a clean, focused design with strong visual hierarchy and collapsible sections to reduce cognitive load.

Applied responsive design principles and standardized UI components for a cohesive experience across devices.

Design Process

1. Research and Discovery

To kick off the project, I evaluated the existing product prototype using heuristic analysis and cognitive walkthroughs. The pain points were clear: users felt lost, overwhelmed, and unsure of their progress.

I uncovered deeper usability issues that aligned with what users were feeling. These helped frame design goals that balanced business needs with a more human-centered approach.

2. Ideation

With a clear understanding of user friction, I mapped out the current user journey to identify exactly where navigation broke down.

From there, I sketched early concepts and reimagined task flows to be more intuitive, especially for diverse user groups. Accessibility, clarity, and reducing friction were at the heart of every idea explored.

3. Design and Testing

I redesigned the dashboard to give hospital staff a clearer, more centralized view of their tasks.

The earlier version buried key actions and users often missed critical steps. By surfacing top priorities and using clean visual grouping, the new design made daily work more intuitive.

We tested this with internal teams, and the response was clear: it reduced confusion and helped users act faster with less effort.

Clustered data

Disorganized process

Drawbacks

Requires cognitive effort, leading to potential mental fatigue.
Demands system 2 thinking, making tasks feel more complex.
Hard to keep track of progress, increasing the risk of user confusion.

Categorized data

Organized progress tracker

Advantages

Facilitates quick decision-making, saving time on routine tasks.
Minimizes user frustration by enhancing clarity and usability.
Improves user satisfaction by delivering a seamless and intuitive experience.

4. Iteratiing for efficiency

Through feedback loops and continuous design refinements, I improved navigation and content hierarchy to better meet user needs.

Reducing Audit Process Steps from 10 to 6

A key example was the audit process, where I reduced the steps from 10 to 6: streamlining workflows, minimizing user effort, and boosting task completion speed.

1. Identify Cognitive Load

3. Tighten Visual Hierarchy

5. Improve focus on current step

Recognisign the mental load of the original process

Enhancing the organization of visual elements

Allowing users to concentrait on individual tasks

2. Apply Progressive Disclosure

Implementing design principle to simplify steps

4. Reduce steps

Cutting down the #steps in the process

6. Enhance task completion speed

Achieving faster and more efficient task completion

5. Implementation

Once the designs were finalized, I worked closely with the developer to ensure accurate handoff and translation of the design system into code.

I stayed involved throughout the QA phase, making sure the final product reflected the intended experience and maintained consistency across all screens.

6. Outcome

The development team implemented over 85% of the design elements directly into the product. The improved workflows and simpler architecture now offer users a clearer path, fewer steps, and less friction.

By aligning business goals with design thinking, the product became not only functional, but intuitive to use.

Original product design

Redesigned product design

My Takeaways

Takeaway 1

Aligning design with business goals

A key challenge was understanding the intricate needs of the client and crafting solutions that not only improved user experience but also aligned with their business objectives and long-term vision.

Takeaway 2

Designing for scalability

I learned the importance of creating scalable design solutions that could accommodate a broader and more diverse user base, ensuring long-term usability and adaptability.

Takeaway 3

Bridging design and development

Balancing user needs with backend development considerations reinforced the value of cross-functional collaboration, helping to create practical, implementable designs that streamlined both user interactions and product development.

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